Get 20% off this month when you try our services!

Salon Policy

      

RADHAS DAY SPA  Policies

Arrival

Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to  your late arrival, you will still be charged the full cost of the service.

 

Changing your appointment

A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.

 

SICKNESS   OR FAMILY EMERGENCY

If you, or another person in your   household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments   sick. If it is assumed you are currently sick, your appointment may be cut   short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness   or family emergency. After that, the cancellation and no show policy is in   effect.

 

CANCELLATION   + NO SHOW

As a courtesy, appointment reminders are   sent out 48 and 24 hours either by text, email or both. If  appointment is cancelled or rescheduled within 24 hours of your appointment,  you will be charged 50% of your  service as a cancellation fee. If you reschedule or no show your  appointment within 4 hours of your scheduled appointment time, you will be  charged 100% of your service as a cancellation fee. A credit card deposit  for all new clients or appointments will be required at the time of booking  and will not be charged unless the aforementioned has occurred. This is to  protect your time that is set aside especially for you, as well as to protect  our time which books up quickly. In turn, we promise to keep appointments on  time, give you our full and undivided attention and of course, the best lash  work VAUGHAN has to offer!

 

OTHER ARTISTS' WORK

If you currently have eyelash extensions on from   another lash artist, there may be the possibility that your current   extensions will need to be removed and put back on properly. Due to the   unregulated nature of eyelash extension trainings, certifications and  board regulations, there are a lot of lash artists that have been improperly trained and at RADHA’S DAY SPA, our priority is your natural lash health and  eye safety. Thus, if you are coming in for a touch up from another lash artist,  then you agree that your current extensions may need to be removed and a new  full set will be applied at the appropriate full set price. This will be discussed  and fully explained to you prior to any service being performed.

 

AFTER   HOURS APPOINTMENTS

Certain circumstances and seasons may leave  you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a  case by case basis for an additional $25 fee. Please contact us directly to schedule your after hours appointment.

 

REFUND   POLICY

You are paying for artist time, product and  other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service,   you may contact us within 72 hours of your appointment to discuss your concerns  and if a fix can be done to address your concerns, it will be done so with a  complimentary 30 minute express touch up if it is at the fault of  application or product. Any concerns addressed after 72 hours of your last   appointment, or if you failed to follow the proper aftercare instructions,  will be charged at full price for the service.

 

Privacy Policy

PRIVACY
Your privacy is very important to us. We collect your personal information such as your name, email and telephone number in order to create an easy client booking database and to keep you informed about all our new product and services.  We knsow how annoying it is to get junk mail so will never disclose your personal information to any third party.  

 

HOW YOUR INFORMATION MAY BE USED

We may use the information collected in the following ways:

  • To operate and maintain the Website;
  • To create your account, identify you as a user of the Website, and customize the Website for your account;
  • To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
  • To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure advertising on the Website;
  • To process payment for purchases you make through the Website; or,
  • To protect, investigate, and deter against unauthorized or illegal activity.

THIRD-PARTY USE OF PERSONAL INFORMATION

We may share your information with third parties when you explicitly authorize us to share your information.

Additionally, the Website may use third-party service providers service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. The Website currently uses the following third-party service providers:

  • Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
  • Payment Processing – this service is used to serve our ecommerce platform. At no time is your banking information passed to the Website. We receive only information used for order fulfillment.
  • Acuity – this service is used to schedule appointments and may collect your contact information.
  • Square – this service is used to collect payment for products and/or subscriptions and may collect your contact information.